Terms and conditions
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TERMS AND CONDITIONSI. GENERAL PROVISIONS
The running of the cruises as well as the services associated with them, in particular the catering and entertainment, are subject to the provisions of these general conditions of sale, except for special provisions contractually agreed upon with the customer or partner. The purpose of these general conditions of sale is to express all the rights and obligations of COMPAGNIE DES BATEAUX MOUCHES® and of the customer and/or service provider. These general conditions of sale take precedence over any general conditions of purchase which a customer and/or partner may invoke. COMPAGNIE DES BATEAUX MOUCHES® makes these general conditions of sale available on its website so that the customer and/or the partner can read them before making any reservation.
With regards to sightseeing tours, : tickets can be purchased online via the COMPAGNIE DES BATEAUX MOUCHES® website, or directly at the ticket offices located on the COMPAGNIE DES BATEAUX MOUCHES® site. Sightseeing tour tickets are neither exchangeable nor refundable. Electronic sightseeing tour tickets are valid for 2 years from the date they are produced by the website.
Sightseeing tour tickets are neither exchangeable nor refundable.
Electronic sightseeing tour tickets are valid for 2 years from the date they are produced on the website. .
Regarding restaurant cruises : , prior reservation is mandatory and can be made via the COMPAGNIE DES BATEAUX MOUCHES® website, by phone, in writing or in person at the COMPAGNIE DES BATEAUX MOUCHES® site.
Regarding private bookings : , prior reservation is mandatory and can be made in writing, by telephone or directly on the COMPAGNIE DES BATEAUX MOUCHES® website.
In all cases, tickets or documents relating to the service booked will be sent by email to customers.
In the event that the customer expressly requests that the tickets be sent by post, the postage and handling costs will be invoiced in addition to the price of the service.
All reservations must be made by customers who are at least 18 years old and can legally enter into a contract.
AllAAll reservations become effective upon full or partial payment for the service by the customer.
During special events, such as Valentine's Day, Mother's Day, 14 July (Bastille Day), 31 December, etc., reservations are required and full and immediate payment for the service is requested.
For these special events, tickets are not refundable or exchangeable and reservation deadlines may vary.
COMPAGNIE DES BATEAUX MOUCHES® reserves the right not to accept reservations for events where the electoral, political or religious nature is incompatible or may harm the image and common purpose of COMPAGNIE DES BATEAUX MOUCHES® or of the site. .
Any reservation constitutes acceptance of these terms. .
- For individual restaurant cruise reservations: :
Reservations become final after full payment of the amount for the service ordered.
Restaurant invitation cards are valid for 1 year from the date of purchase with no possibility of extension and/or reimbursement unless otherwise specified by COMPAGNIE DES BATEAUX MOUCHES®.
Vouchers are only accepted if they come from an intermediary approved by COMPAGNIE DES BATEAUX MOUCHES®.
Any cancellation made by the customer between 72 hours and 24 hours before the date of the event will be subject to a postponement, with the agreement of COMPAGNIE DES BATEAUX MOUCHES®, to a date within 6 months, depending on boat availability.
- For group restaurant cruise reservations (15+ people) :
For reservations made more than 30 days before the date of the event: : For reservations made 30 days before the date of the event, an optional cancellation period of 7 working days applies.
At the end of this optional cancellation period, payment of 50% of the total price of the service will be requested as a deposit .
The remaining balance must imperatively be paid 15 days before the event.
For reservations made less than 30 days before the event: Full payment for the reservation must be made 15 working days before the date of the event.
For groups of more than 15 people, a single fixed menu must be chosen by the customer no later than 7 days before the event; beyond this period, a single menu will be established by the COMPAGNIE DES BATEAUX MOUCHES® Chef. .
The exact number of guests must be confirmed to COMPAGNIE DES BATEAUX MOUCHES® at the latest 72 hours before the date of the event.
In the event of a decrease in the number of passengers after the reservation has been made, a refund will be made by COMPAGNIE DES BATEAUX MOUCHES® corresponding to the difference observed within the limit of 10% of the number of guests.
In the context of a private booking, the customer agrees, when making the reservation, to respect a minimum number of passengers.
Any increase in the number of passengers initially planned for the reservation will be subject to acceptance.
III. PRICES, BILLING & PAYMENT
The prices mentioned by COMPAGNIE DES BATEAUX MOUCHES® are excluding and/or including taxes (according to the VAT in force on the day of the event), and are set on the basis of the pricing conditions applicable on the effective date of the event.
The price of services may be revised at any time without notice, in particular in the event of new taxes or charges and/or modification of current charges and/or taxes, which would automatically imply a price readjustment.
It is the customer's responsibility to check that the price offered by COMPAGNIE DES BATEAUX MOUCHES® is suitable for them before confirming the reservation.
No dispute concerning the price of the service validated by the customer can be taken into consideration subsequently.
After validation of the booking by the customer, the price of the reservation will no longer be modifiable.
Additional benefits, services and hours not provided for when booking will result in additional invoicing.
During special events, such as Valentine's Day, Mother's Day, 14 July (Bastille Day), 31 December, etc., special prices and menus will be offered for both individuals and groups.
- Deferred billing for business partners.
Any deferred billing is subject to an express agreement from COMPAGNIE DES BATEAUX MOUCHES® who will inform the service provider of the special conditions that relate to this practice before any reservation is made. .
Payment for the service can be made by cheque (exclusively using a bank domiciled in France and on presentation of a valid identity document), by bank transfer, in cash or by bank card. .
Payment by credit card is secured by the SystemPay protocol, thus making it possible to process secure online transactions. .
COMPAGNIE DES BATEAUX MOUCHES® cannot be held liable in the event of the fraudulent use of a bank card on its website. .
Any overdue payment, after a letter of formal notice has been sent, will be invoiced for overdue payment interest at the legal rate. .
In accordance with Article D. 441-5 of the Commercial Code, a lump sum compensation for recovery costs of €40 will be due automatically by all professionals in the event of overdue payment.
IV. CONDITIONS RELATING TO THE CANCELLATION OF RESERVATIONS
- Cancellation by the customer:
For individual restaurant cruise reservations (bookings for less than 15 people)
All cancellations must be sent in writing (letter/email) to COMPAGNIE DES BATEAUX MOUCHES® 72 hours before the date of the event.
If the cancellation is made less than 72 hours before the date of the event, no refund will be made by the COMPAGNIE DES BATEAUX MOUCHES®.
A postponement of the date may be proposed by COMPAGNIE DES BATEAUX MOUCHES® depending on availability within a maximum period of 6 months for a similar service. .
Any reservation not honoured will not be refunded and no postponement is possible. .
For group restaurant cruise reservations (15+ people)
All cancellations must be sent in writing (letter/email) to COMPAGNIE DES BATEAUX MOUCHES® at least 15 working days before the event.
If the cancellation occurs more than 45 days before the event, COMPAGNIE DES BATEAUX MOUCHES® will refund the customer 20% of the sums paid during the reservation.
If the cancellation occurs less than 45 days before the reservation but more than 16 days before the event, the deposits paid are definitively lost by the customer. .
If the cancellation occurs less than 15 days before the event, the full amount is due by the customer, and they cannot claim reimbursement for the service. .
In the latter case, the COMPAGNIE DES BATEAUX MOUCHES® offers the customer the possibility of benefiting from a credit note valid for 6 months. .
Regarding special dates, such as Valentine's Day, Mother's Day, 14 July (Bastille Day), 31 December, etc., no refunds will be made either for individual customers or for groups.
- Cancellation by Compagnie des Bateaux Mouches®
As cruises are subject to the rules of river navigation, the COMPAGNIE DES BATEAUX MOUCHES® reserves the right to determine whether the river can be navigated.
Cruises may be cancelled or modified at any time after the time of reservation, including on the day of scheduled departure, under application of the aforementioned rules, or in the case of bad weather that could endanger the safety of the people on board.
In the event of cancellation of the service due to a government decision, prefectural decree, natural disaster, bad weather or an event beyond the control of COMPAGNIE DES BATEAUX MOUCHES®, the latter will offer a credit for the amount of the initial service that is valid for 1 year.
In the event of partial cancellation of the service due to a technical and/or operational problem, a refund of 30% of the amount of the service will be made. ;
In the event of total cancellation of the service, a full refund of the service will be made by COMPAGNIE DES BATEAUX MOUCHES®
- - Right to retract :
Pursuant to Article L. 221-28, 12 ° of the Consumer Code, the Customer cannot exercise the right of withdrawal for the provision of catering services and leisure activities which must be provided on a date or at a fixed period.
V. REGULATIONS APPLICABLE TO CRUISES
The COMPAGNIE DES BATEAUX MOUCHES® will do their utmost to ensure the cruise takes place under the terms and conditions agreed upon at the time of booking.
The COMPAGNIE DES BATEAUX MOUCHES® cannot be held responsible or held by any compensation or reimbursement in the event of modification of the schedules, of the boat and/or of the duration of the cruise for cases of force majeure or 'water conditions' or because of instructions given by the authorities responsible for navigation.
If necessary, the itinerary may be modified without notice. .
The passenger or complete group of passengers must arrive at the Bateaux-Mouches point of embarkation no later than 15 minutes before the scheduled departure time.
If the passenger or group of passengers arrive after the boat has departed, they will not be entitled to any refund or compensation.
As part of a private cruise, COMPAGNIE DES BATEAUX MOUCHES® reserves the right to reduce the cruise time by a period equivalent to any lateness on the customer's part.
Each passenger must adhere strictly to the instructions given by the crew of the boat in the interest of safe navigation and order on board.
No animals are allowed on board the boat, with the exception of dogs accompanying visually impaired people. .
No material considered dangerous by the crew is allowed on board the boats.
The COMPAGNIE DES BATEAUX MOUCHES® declines all responsibility in the event of theft or damage to clothing, hand luggage, equipment (cameras, mobile phones, etc.) of customers, whether on the pontoon or on boats, or to their vehicles parked in the carpark. .
The COMPAGNIE DES BATEAUX MOUCHES® reserves the right to bill the customer for any material damage caused on board, either carried out by themselves or by a member of their group. .
Correct dress and respectful behaviour are required around and inside the COMPAGNIE DES BATEAUX MOUCHES® site and during cruises. .
It is forbidden for any passenger to enter the power unit, as well as in the cockpit and galley locations, without permission..
VI. RESPONSIBILITIES – INSURANCE
Only persons holding a transport ticket (ticket, boarding pass, etc.) validly issued by the COMPAGNIE DES BATEAUX MOUCHES® may claim compensation. .
The ‘COMPAGNIE DES BATEAUX MOUCHES®’ cannot be held liable for the consequences if any passenger fails to observe these General Terms and Conditions of Sale and the general and specific legal regulations in force, without prejudice to any damages that it may claim due to any harm suffered as a result of this non-observance. .
The ‘COMPAGNIE DES BATEAUX MOUCHES®’ cannot be held liable for any damages to passengers during the cruise due to any the following causes: flash floods, storms, collision with another vessel that is fully or partially responsible for the accident, or any other unforeseeable event. .
The COMPAGNIE DES BATEAUX MOUCHES® declines all responsibility in the event of loss or fall of any objects or in the event of damage caused to clothing, hand or customer equipment (mobile phone, camera, etc.).
The COMPAGNIE DES BATEAUX MOUCHES® cannot be held liable for customers unable to attend on the agreed dates and times for reasons unrelated to the actions of the company. .
The COMPAGNIE DES BATEAUX MOUCHES® declares that it is insured with an insurance company for its civil operating liability. .
VII. INTELLECTUAL PROPERTY
COMPAGNIE DES BATEAUX MOUCHES® holds all intellectual property rights relating to the COMPAGNIE DES BATEAUX MOUCHES, LE CLUB, MADEMOISELLE MOUCHE and the www.bateaux-mouches.fr site and all sites associated with COMPAGNIE DES BATEAUX MOUCHES®. The customer is not authorised to reproduce, exploit, redistribute or use for any purpose whatsoever, even partially, the elements of the COMPAGNIE DES BATEAUX MOUCHES® site, without the express authorisation of the COMPAGNIE DES BATEAUX MOUCHES ®.
The COMPAGNIE DES BATEAUX MOUCHES® as well as the customer undertake to keep all information and documents that would be brought to their attention in the context of the performance of the service confidential. .
IX. FORCE MAJEURE
The service may be cancelled by the customer and/or COMPAGNIE DES BATEAUX MOUCHES® in the event of force majeure such as explosion, attacks, fire, natural disaster, administrative constraint, etc. In this case, the deposits paid will be reimbursed by COMPAGNIE DES BATEAUX MOUCHES®, without the customer being able to claim any additional compensation.
X. PERSONAL DATA
In accordance with the provisions of the Data Protection Act of 6 January 1978, the COMPAGNIE DES BATEAUX MOUCHES® implements the processing of personal data for the organisation, management and invoicing of its services.
All personal data (surname, first name, date of birth, address, telephone number, nationality, etc.) processed, collected and stored will have been previously transmitted voluntarily by the customer, and will be used by COMPAGNIE DES BATEAUX MOUCHES® for professional purposes only, allowing in particular the organisation of the service ordered, the management of the customer file, etc. .
Access to customers' personal data is granted only to the people and departments of COMPAGNIE DES BATEAUX MOUCHES® with a view to ensuring the reserved service. .
The data collected is kept and archived for the period of time necessary for the purposes for which it was collected, in compliance with the legal requirements in this area. .
Pursuant to legal provisions, the Customer has the right to question, access, rectify and oppose for legitimate reasons any proceedings relating to all data concerning him or her. .
For any information, the customer can send a registered letter to the COMPAGNIE DES BATEAUX MOUCHES® located at Port de la Conférence / Pont de l'Alma, Right Bank - 75 008 Paris, or send an email to the following address: email@example.com indicating the subject of his or her request. .
The customer also has the right to lodge a complaint with the CNIL via its website. .
The COMPAGNIE DES BATEAUX MOUCHES® undertakes to guarantee the security and confidentiality of personal data communicated by the customer..
XI. COMPLAINTS – MEDIATION
Any complaint regarding the service provided by the COMPAGNIE DES BATEAUX MOUCHES® must be sent by registered mail to the following address: COMPAGNIE DES BATEAUX-MOUCHES® - Port de la Conférence / Pont de l'Alma, Rive droite - 75 008 Paris . In accordance with Articles L. 611-1 et seq. And R. 612-1 et seq. of the Consumer Code, provision is made for any dispute of a contractual nature relating to the execution of the sales contract and/or the provision of services could not be resolved within the framework of a complaint previously lodged with our customer service, the customer can resort to mediation free of charge. The customer should contact the National Association of Mediators (ANM) either by mail by writing to 62 Rue Tiquetonne in Paris 2nd arrondisement: or by email by completing the online referral form at the following address www.anmconso.com. The customer can also visit the website of the European platform for online dispute resolution (www.economie.gouv.fr/mediation-conso) which also contains all the useful information in the event of a cross-border dispute.
XII. CHANGES TO THE GT&C
These general conditions of sale are subject to change. The version applicable is that in force on the date that the document is signed.
XIII. DISPUTES: APPLICABLE LAW AND COMPETENT JURISDICTIONS
Any dispute or litigation arising from the interpretation of these general terms and conditions and/or the performance of the services will be governed exclusively by French law. In the absence of an amicable solution, the case will be brought before the competent courts, specifying that in the context of a dispute with a customer registered with the RCS, the latter will be submitted to the Paris Commercial Court. In the absence of an amicable solution, the case will be brought before the competent courts, specifying that in the context of a dispute with a customer registered with the RCS, the latter will be submitted to the Paris Commercial Court. Regarding disputes with individuals, it is appropriate to apply Article R. 631-3 of the Consumer Code which provides that 'The consumer can seize either one of the jurisdictions with territorial jurisdiction under the Code of civil procedure, that is to say the jurisdiction of the place where he or she was living at the time of the conclusion of the contract or of the occurrence of the harmful event. Payment specificities may exist for professionals; as such, it is advisable to contact the sales department of COMPAGNIE DES BATEAUX MOUCHES® which will explain the specific conditions applicable in this case.